Subject: Re: Missing item, // 6494205260
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 16 Jun 2020 04:23:42 -0700 (MST)

Hi Team, 

With reference to the order number: 6494205260, the customer placed the order for 12 items and as per the hybris it shows all items has been delivered to the customer through shipa on S001348465925 on 27/05/20. However, the customer is claiming that he didn't recieved 7 items. 

Missing items details: 
162451936 - - Printed Jog Pants with Elasticised Waistband 
162376556 - - Textured Jog Pants with Pocket Detail and Drawstring 
162116453 - - Solid Polo Neck T-shirt with Short Sleeves 
162116457 - - Solid Polo Neck T-shirt with Short Sleeves 
161705407 - - Printed Jog Pants with 3-Pockets and Drawstring 
161705399 - - Printed Jog Pants with 3-Pockets and Drawstring 
162451941 - - Printed Jog Pants with Elasticised Waistband 

We request you to check this concern and help us to resolve the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 16 June, 2020 16:29:07 
Subject: Re: Missing item, // 6494205260 

Hi Team, 

Any update? 

Regards 
Ataullah 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 8 June, 2020 12:07:40 
Subject: Missing item, // 6494205260 

Hi Team, 

Problem Statement: Missing item, 
Order Date : May 26, 2020 
Order ID: 6494205260 
Tracking ID; S001348465925 
Missing item; 162451936, 162376556, 162116453, 162116457, 161705407, 161705399, 162451941 SAR184 
Assistance Required: Need to investigation with the relevant team, 

Issue Description: The customer was placed order for 12 items and 12 items has been shipped from our end, but the customer received only 5, 
and missing item value is more than 100 SAR so kingly investigate the issue, 

Regards, 
Ataullah