Subject: Re: Refund approval. 6481181599
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 16 Jun 2020 04:12:43 -0700 (MST)

Hi Sachin, 

Problem Statement: Refund approval 
Order Date : Apr 13, 2020 
Order ID: 6481181599 
Return Tracking ID: S000882356065 
Assistance Required: need urgent refund of missing item. 

Issue Description: With the reference order ID 6481181599 and tracking ID S000882356065, the customer has placed his order on Apr 13, 2020. the issue has been raised to the WH to check if the item has been shipped or not but we did not get any reply. 
Now the customer has received incomplete order he is looking for his missing item: 

missing ite, 161123766 - - Chicco Hoopla Baby Rocker SAR 351.00 

Customer's history : the customer is with us since Apr 2020 and having 2 orders with us. 

kindly look into the concern and do needful. 

Best regards 
Shakeeb 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 20 May, 2020 09:55:44 
Subject: missing item Ticket ID 748116 

Problem Statement: missing item 
Order Date : Apr 13, 2020 
Order ID: 6481181599 
Return Tracking ID: S000882356065 
Assistance Required: need urgent refund of missing item. 

Issue Description: With the reference order ID 6481181599 and tracking ID S000882356065, the customer has placed his order on Apr 13, 2020. Now the customer has received incomplete order. 
he is looking for his missing item: 

161123766 - - Chicco Hoopla Baby Rocker SAR 351.00 

kindly look into the concern and do needful. 

Best regards 
Ammar Asif