Subject: Fwd: Arabic Language Test - Abbas
From: HR Livesalesman <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 16 Jun 2020 04:07:08 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Mahadi Abbas / (91) 8447491568 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Dear .., 
We are very sorry that you still haven’t received the pizza which you ordered from our website. I’m sorry again it has been more than 30 minutes and you waited long for our delivery guy to reach you. 

Sir, please check with me again is it your address Gurugram sector 39, door number 14/109 ?! 
Sir, it’s appear for us our delivery guy went for another location.. can you give us more 15 mins and our delivery guy will reach you as soon as possible, I will make sure you will get a 20% discount from your bill .. I can promise you this accident it won’t happen again and much appropriated for your understanding. 

Thank you sir. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I’m Mahadi Abbas , 27 years old, from Sudan. I completed my B.Pharmacy form Indian, Bangalore. 

I’m looking for a BPO job, as I fell I’m comfortable with it and communicate with peoples. I can deal with a all different category of people as my journey to India taught me a lot. 

I worked in call Center before lockdown about 3 months and I worked from home for kinda more than a month, we used to deal with Arabic customers as well as English customers. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمة العملاء الجيدة تقديم خدمة سريعة ومتنبهة ومتفائلة للعملاء ، والتأكد من تلبية احتياجاتهم بطريقة تنعكس بشكل إيجابي على الشركة أو العمل 
إرسال رسال البريد الإلكتروني لعملائك من موقع الويب الخاص بك و الرد في غضون 24 ساعة. 

خدمة عملاء رائعة - تستجيب لهذا العميل في غضون دقائق. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	‎مهارات التواصل الجيد 
‎ مهارات هاتف ممتازة 
‎ مهارات إدخال البيانات 
‎ مهارات التعامل مع الناس 
‎ مهارات التركيز على العملاء 
‎ مهارات تعدد المهام 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	ناك عدد من الولايات والمدن في السودان ، وهنا أود أن أتحدث عن الخرطوم ، التي أعجبتني كثيرًا. لقد زرت هناك عدة مرات لأن أصدقائي يعيشون هناك وكذلك عاصمة السودان. إنه ضخم ومشهور بقيمه التاريخية. هذه المدينة تتطور يوما بعد يوم بسرعة كبيرة. الآن لديها العديد من الشركات متعددة الجنسيات ، مجمع التسوق الحديث ، الطرق المتطورة إلخ. المدينة الحديثة. لقد زرت جزأي هذه المدينة. هناك العديد من الأماكن التي أحببتها كثيرًا مثل برج الفاتح. لقد اكلت أيضًا بعض الأطعمة المحلية التي أحب تناولها. إذا حصلت على تغيير بالتأكيد سأزوره مرة أخرى.