Subject: Re: ON_VALIDATION_CANCELLED Refund issue
From: Shakeeb Arsalan <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 15 Jun 2020 08:13:36 -0700 (MST)

Hi Hafizullah, 

Whenever you see on validation cancel check the customer history and if he is a guest check his email. 
This order 6496140988 has been placed successfully for the same amount, so in these cases you have to understand what happened and explain to the customer, However now he is complaining about missing item, tha item has been cancelled but the refund is not initiated yet, Pls ask Jira to do the needful and process the cancellation in the Modification History 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 5 June, 2020 10:26:00 
Subject: ON_VALIDATION_CANCELLED Refund issue 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Jun 2, 2020 
Order ID: 6496143312 
Total Price: SAR189.40 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED and the customer is complaining of deduction and demand for a refund the picture is attached with the email. 

Regards 
Hafizullah