Subject: Re: Missing WWD item issue- 9779894590
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: bsu hdms <[email-masked]>, sameer koothalikutty <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>
Date: Mon, 15 Jun 2020 07:47:43 -0700 (MST)

Thank You Sachin, 

We will do the needful and close the issue 

From: "sachin maheshwari" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "bsu hdms" <[email-masked]>, "sameer koothalikutty" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Monday, 15 June, 2020 20:03:16 
Subject: RE: Missing WWD item issue- 9779894590 

[ mailto:[email-masked] | @Escalations Dxbteam ] 

I have approved manual refund already. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

[ http://www.babyshopstores.com/ | www.babyshopstores.com ] I [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, June 15, 2020 6:27 PM 
To: Babyshop Home Delivery <[email-masked]>; Sameer Koothalikutty <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: Re: Missing WWD item issue- 9779894590 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 5 June, 2020 19:44:45 
Subject: Missing WWD item issue- 9779894590 

Hi Team, 

Ticket number: 935469 
Problem Statement: Missing WWD item issue 
Order Date : Apr 26, 2020 
Delivery Date: May 3, 2020 
Order ID: 9779894590 
Tracking ID: FP0430001627 

Issue Description: Customer reported that she has not received 1 item. Also, warehouse reported that they have shipped all the 10 items in this order and courier team updated that they have received 1 box and same was delivered to customer. 

The missing item is: 161602461 - - Graco Comfy Cruiser Click Connect Travel System AED 719 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise what can we do in this case as customer has only this order with us of amount AED 1,604.75 

Thank you for your help! 

Regards, 
Shivani 

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