Subject: RE: Missing WWD item issue- 9779894590
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Babyshop Home Delivery <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>
Date: Mon, 15 Jun 2020 14:33:16 +0000

@Escalations Dxbteam<mailto:[email-masked]>

I have approved manual refund already.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, June 15, 2020 6:27 PM
To: Babyshop Home Delivery <[email-masked]>; Sameer Koothalikutty <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: Missing WWD item issue- 9779894590

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 5 June, 2020 19:44:45
Subject: Missing WWD item issue- 9779894590

Hi Team,

Ticket number: 935469
Problem Statement: Missing WWD item issue
Order Date : Apr 26, 2020
Delivery Date: May 3, 2020
Order ID: 9779894590
Tracking ID: FP0430001627

Issue Description: Customer reported that she has not received 1 item. Also, warehouse reported that they have shipped all the 10 items in this order and courier team updated that they have received 1 box and same was delivered to customer.

The missing item is: 161602461 - - Graco Comfy Cruiser Click Connect Travel System AED 719

We have already escalated this case to concern team but did not get any response so far.

Kindly check and advise what can we do in this case as customer has only this order with us of amount AED 1,604.75

Thank you for your help!

Regards,
Shivani

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Subject: RE: Manual refund approval 9779894590
From: Sachin Maheshwari <[email-masked]>
To: Wafaa Fawareh <[email-masked]>
Cc: Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Amani Khraisat <[email-masked]>, ccbackoffice <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 4 Jun 2020 11:58:23 +0000

Pls process

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Wafaa Fawareh <[email-masked]>
Sent: Thursday, June 4, 2020 3:56 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Ali Mkhaimer <[email-masked]>; Rawan Barghouth <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Amani Khraisat <[email-masked]>; ccbackoffice <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Manual refund approval 9779894590

External email sender, please take precaution.

Dear Sachin,

With reference for order 9779894590, the customer confirmed not receiving the item  161602461 - - Graco Comfy Cruiser Click Connect Travel System

The customer confirmed that she didn’t receive the Hypris the order is completed delivered

​

Noting that we've been escalating to confirm with the W.H since the 5th of May, and there was no update yet.

The order was shipped with LMG team under AWB FP0430001627 and they confirmed full delivery.

Please note the customer keeps calling and chasing on this.

​

Kindly confirm the refund for 630.42 AED.

​

Noting that this is the only order for the customer  with us.

Regards,