Subject: RE: Missing item / Refund- 6473420745
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 15 Jun 2020 14:27:04 +0000

Process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, June 15, 2020 6:23 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item / Refund- 6473420745

External email sender, please take precaution.
Hi Sachin,

Please assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 5 June, 2020 19:40:25
Subject: Missing item - 6473420745

Hi Team,

Ticket number: 651836
Problem Statement: Missing item issue
Order Date : Mar 27, 2020
Delivery Date: April 6, 2020
Order ID: 6473420745
Tracking ID: 290081456079 & 290081663981
Bar code: 171081663992

Issue Description: Customer reported that she has not received 1 item. However, we have shipped the all the items.

The name of the item is #162104891 - - Baby Trend 3-in-1 High Chair and cost of it is SAR 374

Also, courier team updated that they have return it to the warehouse under the provided bar code.

We have already escalated this case to concern team but did not get any response so far.

Kindly check and advise what can we do in this case as customer already paid for it and waiting for the refund.

Also, customer is with us since March 2020 with 5 completed order of worth SAR 5064.4

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com