Subject: Re: Missing WWD item issue- 9779894590
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked], [email-masked]
Date: Mon, 15 Jun 2020 07:26:32 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 5 June, 2020 19:44:45 
Subject: Missing WWD item issue- 9779894590 

Hi Team, 

Ticket number: 935469 
Problem Statement: Missing WWD item issue 
Order Date : Apr 26, 2020 
Delivery Date: May 3, 2020 
Order ID: 9779894590 
Tracking ID: FP0430001627 

Issue Description: Customer reported that she has not received 1 item. Also, warehouse reported that they have shipped all the 10 items in this order and courier team updated that they have received 1 box and same was delivered to customer. 

The missing item is: 161602461 - - Graco Comfy Cruiser Click Connect Travel System AED 719 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise what can we do in this case as customer has only this order with us of amount AED 1,604.75 

Thank you for your help! 

Regards, 
Shivani