Subject: Re: Missing item - 6480495523
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked], sachin maheshwari <[email-masked]>
Date: Mon, 15 Jun 2020 07:24:03 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 5 June, 2020 19:42:38 
Subject: Missing item - 6480495523 

Hi Team, 

Ticket number: 854193 
Problem Statement: Missing item issue 
Order Date : Apr 11, 2020 
Delivery Date: Apr 30, 2020 
Order ID: 6480495523 
Tracking ID: 45764942145 

Issue Description: Customer reported that she has not received the 1 item. However, we have shipped the all the 5 items. 

The missing item is 161092486 - - Juniors Horizon Baby Walker and cost of it is SAR 118 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise what can we do in case as customer is chasing us and she has only 1 order with us of amount SAR 396. 

Thank you for your help! 

Regards, 
Shivani