Subject: Re: Missing item / Refund- 6473420745
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 15 Jun 2020 07:22:50 -0700 (MST)

Hi Sachin, 

Please assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 5 June, 2020 19:40:25 
Subject: Missing item - 6473420745 

Hi Team, 

Ticket number: 651836 
Problem Statement: Missing item issue 
Order Date : Mar 27, 2020 
Delivery Date: April 6, 2020 
Order ID: 6473420745 
Tracking ID: 290081456079 & 290081663981 
Bar code: 171081663992 

Issue Description: Customer reported that she has not received 1 item. However, we have shipped the all the items. 

The name of the item is #162104891 - - Baby Trend 3-in-1 High Chair and cost of it is SAR 374 

Also, courier team updated that they have return it to the warehouse under the provided bar code. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise what can we do in this case as customer already paid for it and waiting for the refund. 

Also, customer is with us since March 2020 with 5 completed order of worth SAR 5064.4 

Thank you for your help! 

Regards, 
Shivani