Subject: RE: Late Refund- 6462120711
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 15 Jun 2020 14:18:22 +0000

Ok, process manual refund

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, June 15, 2020 6:11 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Refund- 6462120711

External email sender, please take precaution.
Hi Sachin,

Ticket number: 604153
Problem Statement: Refund Approval
Order Date: Jan 22, 2020
Order ID: 6462120711
RMA: 23249440
Price : SAR 365

Assistance Required: Refund Approval.

Issue Description: The customer raised a return request for 1 item and as per customer he handed over item to the courier team.
​
Also, we do not have any return tracking id and also courier team did not gave her any return slip.
​
The name of the item is 161660688 -  - Decorative Wall Decor with Metallic Glaze and cost of it is SAR 365.

We have already escalated this case to concern team but did not get any response so far

Customer history : Customer is with us since July 2018 and having 18 completed orders with us. and it is the first time she is raising such complain.

Kindly check and advise if we can refund the custome

Thank you for your help!

Regards,
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 April, 2020 14:15:54
Subject: Late Refund- 6462120711

Hi Team,

Ticket number: 604153
Problem Statement: Late Refund
Order Date: Jan 22, 2020
Order ID: 6462120711
RMA: 23249440

Assistance Required: Process the refund.

Issue Description: The customer raised a return request for 1 item and as per customer he handed over item to the courier team.
​
Also, we do not have any return tracking id and also courier team did not gave her any return slip.
​
The name of the item is 161660688 -  - Decorative Wall Decor with Metallic Glaze and cost of it is SAR 365.

We have already escalated this case to concern team but did not get any response so far

Kindly check and update did you receive the item on the warehouse.

Thank you for your help!

Regards,
Shivani

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