Subject: RE: Missing item - 6473483245
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, ArishLaila <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 15 Jun 2020 14:17:51 +0000

Pls process manual refund & close the case.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, June 15, 2020 6:15 PM
To: ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item - 6473483245

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 5 June, 2020 19:26:46
Subject: Missing item - 6473483245

Hi Team,

Ticket id: 767150
Problem Statement: Missing item
Order Date : Mar 27, 2020
Delivery Date: Apr 6, 2020
Order ID: 6473483245
Tracking ID: S000752801886

Issue Description: Customer reported that she has not received 1 item and we have shipped all the 6 items in this order.

The name of the item is #161602474 - - Graco Playard Portable Napper Travel Cot and cost of it SAR 500.

Also, the customer is with us since 27 March with 2 completed order including this order of worth SAR 1777.

We have already escalated this case to concern team but did not get any response so far.

Kindly check and advise what we can do in this case as customer is waiting for the item or refund.

Thank you for your help!

Regards,
Shivani

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