Subject: Re: Missing item - 6473483245
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, sachin maheshwari <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 15 Jun 2020 07:15:02 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 5 June, 2020 19:26:46 
Subject: Missing item - 6473483245 

Hi Team, 

Ticket id: 767150 
Problem Statement: Missing item 
Order Date : Mar 27, 2020 
Delivery Date: Apr 6, 2020 
Order ID: 6473483245 
Tracking ID: S000752801886 

Issue Description: Customer reported that she has not received 1 item and we have shipped all the 6 items in this order. 

The name of the item is #161602474 - - Graco Playard Portable Napper Travel Cot and cost of it SAR 500. 

Also, the customer is with us since 27 March with 2 completed order including this order of worth SAR 1777. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise what we can do in this case as customer is waiting for the item or refund. 

Thank you for your help! 

Regards, 
Shivani