Subject: Re: Late Refund- 6462120711
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 15 Jun 2020 07:10:33 -0700 (MST)

Hi Sachin, 

Ticket number: 604153 
Problem Statement: Refund Approval 
Order Date: Jan 22, 2020 
Order ID: 6462120711 
RMA: 23249440 
Price : SAR 365 

Assistance Required: Refund Approval. 

Issue Description: The customer raised a return request for 1 item and as per customer he handed over item to the courier team. 
​ 
Also, we do not have any return tracking id and also courier team did not gave her any return slip. 
​ 
The name of the item is 161660688 - - Decorative Wall Decor with Metallic Glaze and cost of it is SAR 365. 

We have already escalated this case to concern team but did not get any response so far 

Customer history : Customer is with us since July 2018 and having 18 completed orders with us. and it is the first time she is raising such complain. 

Kindly check and advise if we can refund the custome 

Thank you for your help! 

Regards, 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 14:15:54 
Subject: Late Refund- 6462120711 

Hi Team, 

Ticket number: 604153 
Problem Statement: Late Refund 
Order Date: Jan 22, 2020 
Order ID: 6462120711 
RMA: 23249440 

Assistance Required: Process the refund. 

Issue Description: The customer raised a return request for 1 item and as per customer he handed over item to the courier team. 
​ 
Also, we do not have any return tracking id and also courier team did not gave her any return slip. 
​ 
The name of the item is 161660688 - - Decorative Wall Decor with Metallic Glaze and cost of it is SAR 365. 

We have already escalated this case to concern team but did not get any response so far 

Kindly check and update did you receive the item on the warehouse. 

Thank you for your help! 

Regards, 
Shivani