Subject: Re: Catch Up - June 14
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Saurabh <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 15 Jun 2020 03:39:09 -0700 (MST)

Hi Jessie, 

Thank you for the update and same information have already shared with agents. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 14 June, 2020 18:42:24 
Subject: Catch Up - June 14 

Hi Team, 

As discussed, please take note of the below updates: 

• Kuwait continues to cater C&C orders only and no home delivery. 

• Kuwait stores will only be available for collection of C&C orders. No other store operations like RTS 

• Fodel orders specifically going to Al Ain and Abu Dhabi – still pending and waiting for Fodel to update us on Tuesday. 

• Returns accepted in all emirates in UAE. 

• Whenever customer wants to make a return, lets ensure agents check the order since the store can only do RTS within 60 days. If its way beyond that, please create RMA and manually create AWB. 

• Missing item cases where customer insists for a refund – please follow same SOP as before (if order is less than AED/SAR 100, please raise JIRA to manually refund. If it’s more than AED/SAR 100, please get concept approval before raising a JIRA ticket) the customer insists to get an item, add it in the tracker. Will update the KW team accordingly. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
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T: +97145172087 

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