Subject: Re: On Validation Order 8387406445
From: Seeta Seeta <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 15 Jun 2020 03:36:57 -0700 (MST)

Hi Ebrahim, 

Whenever there's on validation order and customer is claiming that the amount has deducted at that time we require customer bank details so we can initiate the refund because in knet payment the amount is always capturing. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 15 June, 2020 14:46:20 
Subject: On Validation Order 8387406445 

Hi Team, 

Problem Statement: On Validation Order 
Order Date : Jun 12, 2020 
Order ID:8387406445 

Issue Description: The order was on Jun 12, 2020 but hybris status showing that it is on validation as customer already payed and the customer is chasing us for her money. 

Regards, 
Ebrahim Hageb