Subject: Refund issue
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 14 Jun 2020 20:06:32 -0700 (MST)

Hi Team 

Problem Statement: Refund issue 

Order Date : Apr 7, 2020 
Order ID: 8376455930 
Tracking ID: 100041269465 

Consignments: NOT_DELIVERED 

Payment Details : Cash On Delivery 
Assistance Required: Need to check and refund 

Issue Description: As per Hybris details the order is cash on delivery and delivery status is NDR but the customer is claiming that he paid the amount of this order and i need a refund and sent us pictures for the proof, so we request to check this order. 

Regards 
Hafizullah