Subject: Escalate - 879009
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 14 Jun 2020 04:40:35 -0700 (MST)

Hi Sachin, 

With reference to order # 6479174932 
Tracking ID: 290084614562 
Item ID: 161958481 - - Juniors Zeta Baby Walker (SAR223.00 ) 

Customer reporting the he has not received the item we have escalated to SMSA and they have update us that the item has been returned as per the attached file. 
Kindly advice us if we can manually refund for the item. 

Thank you for you help. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 14 June, 2020 16:49:15 
Subject: Escalate - 879009 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 08/04/2020 
Order ID: 6479174932 
Tracking ID: 290084614562 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 9 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 9 items has been shipped/Delivered from our side. 

Customer history: 8 ITEMS OUT OF 9 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The only received item is 161958481 - - Juniors Zeta Baby Walker. 

PLEASE FIND ATTACHED THE MAIL FROM SMSA THAT ONE PACKAGE WAS RETURNED. 

Regards, 
Nikhil