Subject: Re: Late Shipping 6477665540 / Refund
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, suvadeep saha <[email-masked]>, sree adhikessavan <[email-masked]>
Date: Sun, 14 Jun 2020 03:07:03 -0700 (MST)

Hi Sachin, 

Order Date : Apr 5, 2020 

Order ID: 6477665540 
Tracking ID : S001022210731 
Total Price : SAR134.20 

Issue description : the order is pending since more than 2 months, it has not been shipped and the WH is not getting back to us. 
Customer is chasing us. 

Assistance required : Please provide approval in order to refund the customer and close the case, 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 7 June, 2020 16:07:37 
Subject: Re: Late Shipping 6477665540 

Hi Team, 

Any update ? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 4 June, 2020 20:54:10 
Subject: Late Shipping 6477665540 

Hi Team 

Problem Statement: (Late Shipping) 

Order Date : Apr 5, 2020 

Order ID: 6477665540 
Tracking ID : S001022210731 
Assistance Required: Need Urgent Delivery 
Issue Description: Customer placed order on Apr 5th and till now the order has not been shipped yet. 

Customer is chasing us for the order so we request you to expedite the Shipping or just cancel the order and refund the customer. 

Regards, 
Shakeeb