Subject: refund issue ticket ID 1163167
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 14 Jun 2020 01:22:44 -0700 (MST)

Problem Statement : full order cancelled and refund not processed 
Order Date : Apr 26, 2020 
Order ID: 6486196786 
Tracking ID: 00000000 
Assistance Required: Need urgent refund of cancelled order 

Issue Description: the customer has placed his order on Apr 26, 2020 with the order id 6486196786, but his order got cancelled and we can not see any RMA or refund of the order on Hibris. 
please look into the concern and do needful. 

Best regards 
Ammar asif