Subject: RE: Need to approval for refund in voucher, or in My credit // 9774020501
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>
Date: Sun, 14 Jun 2020 05:24:21 +0000

Ok, pls proceed

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, June 13, 2020 6:13 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>
Subject: Re: Need to approval for refund in voucher, or in My credit // 9774020501

External email sender, please take precaution.
Hi Sachin,

Problem Statement: Refund Issue,

Order Date: 24-Mar-2020

Order ID: 9774020501
Tracking ID: 45496864066
Amount to be refunded 266.2 AED

Issue Description: In the order few items returned due to damage product delivery, and for refund the cash value option selected,However the customer does not have any bank account in UAE right now,  so we can not transfer the amount to the customer, The status of the RMA BANK_TRANSFER_IN_PROGRESS  now the customer is asking refund in voucher or to his my credit.

Assistance Required: Need to approval in order to ask the technical team to delete the RMA and refund through voucher or customer's my credit.

Customer History; the customer is purchasing since 07/04/17, and has 34 successful orders,

Regards,
Shakeeb

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 12 June, 2020 15:06:12
Subject: Need to approval for refund in voucher, or in My credit // 9774020501

​Hi Team,

Problem Statement: Refund Issue,

Order Date: 24-Mar-2020

Order ID: 9774020501
Tracking ID: 45496864066
Assistance Required: Need to approval for refund in voucher, or in My credit.

Issue Description: In the order few items returned due to damage product delivery, and for refund the cash value option selected, and it's processed too, but due to not update bank details it's still showing BANK_TRANSFER_IN_PROGRESS  now the customer is asking refund in voucher, because he dose not have any bank account in UAE right now,

Customer History; the customer is purchasing since 07/04/17, and has 34 successful orders,

Regards,
Syed Ataullah

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