Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 13 Jun 2020 18:46:03 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="direction: rtl">
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<span class="s1">لقد</span><span class="s2"> </span><span class="s1">تواصلت</span><span class="s2"> </span><span class="s1">معكم</span><span class="s2"> </span><span class="s1">بشأن</span><span class="s2"> </span><span class="s1">الطلب</span><span class="s2"> </span><span class="s1">رقم</span><span class="s2"> </span>
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<span class="s2"><a dir="ltr" style="color: currentcolor" rel="noreferrer">6484911566</a></span>
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<span class="s1">بتاريخ</span><span class="s2"> 22 / 4 </span>
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<span class="s1">رقم</span><span class="s2"> </span><span class="s1">الشحنة</span><span class="s2">  S001083018446</span>
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<span class="s1">وقد</span><span class="s2"> </span><span class="s1">أجبتم</span><span class="s2"> </span><span class="s1">بأنكم</span><span class="s2"> </span><span class="s1">تواصلتم</span><span class="s2"> </span><span class="s1">مع</span><span class="s2"> </span><span class="s1">شريك</span><span class="s2"> </span><span class="s1">الشحن</span><span class="s2"> </span><span class="s1">و</span><span class="s2"> </span><span class="s1">الذي</span><span class="s2"> </span><span class="s1">أكد</span><span class="s2"> </span><span class="s1">إيصال</span><span class="s2"> </span><span class="s1">الطلبية</span><span class="s2"> </span>
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<span class="s1">لقد</span><span class="s2"> </span><span class="s1">تم</span><span class="s2"> </span><span class="s1">تقسيم</span><span class="s2"> </span><span class="s1">الطلب</span><span class="s2"> </span><span class="s1">على</span><span class="s2"> </span><span class="s1">شحنتين</span><span class="s2"> </span>
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<span class="s1">تم</span><span class="s2"> </span><span class="s1">استلام</span><span class="s2"> </span><span class="s1">الشحنة</span><span class="s2"> </span><span class="s1">الأولى</span><span class="s2"> </span><span class="s1">كاملة</span><span class="s2"> </span>
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<span class="s1">الشحنة</span><span class="s2"> </span><span class="s1">الثانية</span><span class="s2"> </span><span class="s1">كانت</span><span class="s2"> </span><span class="s1">تشتمل</span><span class="s2"> </span><span class="s1">على</span><span class="s2"> </span><span class="s1">لعبتين</span><span class="s2"> </span><span class="s1">للأطفال</span><span class="s2"> </span><span class="s1">مجموعة</span><span class="s2"> </span><span class="s1">ألعاب</span><span class="s2"> </span><span class="s1">الدمية</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">أربع</span><span class="s2"> </span><span class="s1">قطع</span><span class="s2"> </span><span class="s1">للأطفال</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">جونيورز</span><span class="s2"> </span><span class="s1">الكمية</span><span class="s2"> </span><span class="s1">٢</span><span class="s2"> </span>
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<span class="s1">دبابيس</span><span class="s2"> </span><span class="s1">للشعر</span><span class="s2"> </span><span class="s1">الكمية</span><span class="s2"> </span><span class="s1">٤</span><span class="s2"> </span><span class="s1">و</span><span class="s2"> </span><span class="s1">فستان</span><span class="s2"> </span><span class="s1">بارز</span><span class="s2"> </span><span class="s1">الملمس</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">جونيورز</span><span class="s2"> </span>
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<span class="s1">للأسف</span><span class="s2"> </span><span class="s1">الشديد</span><span class="s2"> </span><span class="s1">قامت</span><span class="s2"> </span><span class="s1">شركة</span><span class="s2"> </span><span class="s1">شيبا</span><span class="s2"> </span><span class="s1">بإيصال</span><span class="s2"> </span><span class="s1">الفستان</span><span class="s2"> </span><span class="s1">و</span><span class="s2"> </span><span class="s1">دبابيس</span><span class="s2"> </span><span class="s1">الشعر</span><span class="s2"> </span><span class="s1">فقط</span><span class="s2"> </span>
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<span class="s1">أي</span><span class="s2"> </span><span class="s1">أن</span><span class="s2"> </span><span class="s1">شركة</span><span class="s2"> </span><span class="s1">شيبا</span><span class="s2"> </span><span class="s1">قامت</span><span class="s2"> </span><span class="s1">بإيصال</span><span class="s2"> </span><span class="s1">منتجين</span><span class="s2"> </span><span class="s1">فقط</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">أصل</span><span class="s2"> </span><span class="s1">أربع</span><span class="s2"> </span><span class="s1">منتجات</span><span class="s2"> </span>
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<span class="s1">حيث</span><span class="s2"> </span><span class="s1">قام</span><span class="s2"> </span><span class="s1">بإيصال</span><span class="s2"> </span><span class="s1">الفستان</span><span class="s2"> </span><span class="s1">و</span><span class="s2"> </span><span class="s1">دبابيس</span><span class="s2"> </span><span class="s1">الشعر</span><span class="s2"> </span>
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<span class="s1">ولكنه</span><span class="s2"> </span><span class="s1">لم</span><span class="s2"> </span><span class="s1">يقم</span><span class="s2"> </span><span class="s1">بإيصال</span><span class="s2"> </span><span class="s1">اللعبتين</span><span class="s2"> </span>
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<span class="s1">اللعبتين</span><span class="s2"> </span><span class="s1">لم</span><span class="s2"> </span><span class="s1">تقم</span><span class="s2"> </span><span class="s1">الشركة</span><span class="s2"> </span><span class="s1">بإيصالهما</span><span class="s2"> </span>
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<span class="s1">أي</span><span class="s2"> </span><span class="s1">أنني</span><span class="s2"> </span><span class="s1">لا</span><span class="s2"> </span><span class="s1">أزال</span><span class="s2"> </span><span class="s1">أطالبكم</span><span class="s2"> </span><span class="s1">بإيصال</span><span class="s2"> </span><span class="s1">بقية</span><span class="s2"> </span><span class="s1">المنتجات</span><span class="s2"> </span><span class="s1">التي</span><span class="s2"> </span><span class="s1">طلبتها</span><span class="s2"> </span><span class="s1">و</span><span class="s2"> </span><span class="s1">دفعت</span><span class="s2"> </span><span class="s1">قيمتها</span><span class="s2"> </span>
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<span class="s1">لعبتي</span><span class="s2"> </span><span class="s1">الأطفال</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">جونيورز</span><span class="s2"> </span><span class="s1">لم</span><span class="s2"> </span><span class="s1">تصل</span><span class="s2"> </span><span class="s1">بعد</span><span class="s2"> </span><span class="s1">لم</span><span class="s2"> </span><span class="s1">أستلمها</span><span class="s2"> </span><span class="s1">لم</span><span class="s2"> </span><span class="s1">يقم</span><span class="s2"> </span><span class="s1">شريككم</span><span class="s2"> </span><span class="s1">في</span><span class="s2"> </span><span class="s1">الشحن</span><span class="s2"> </span><span class="s1">بإيصالها</span><span class="s2"> </span>
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<span class="s1">إما</span><span class="s2"> </span><span class="s1">أن</span><span class="s2"> </span><span class="s1">تتواصلوا</span><span class="s2"> </span><span class="s1">مع</span><span class="s2"> </span><span class="s1">شركة</span><span class="s2"> </span><span class="s1">شيبا</span><span class="s2"> </span><span class="s1">لإيصال</span><span class="s2"> </span><span class="s1">اللعبتين</span><span class="s2"> </span>
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<span class="s1">أو</span><span class="s2"> </span><span class="s1">أعيدوا</span><span class="s2"> </span><span class="s1">المال</span><span class="s2"> </span><span class="s1">المدفوع</span><span class="s2"> </span><span class="s1">مقابلهما</span><span class="s2"> </span>
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<span class="s1">مقدرة</span><span class="s2"> </span><span class="s1">لكل</span><span class="s2"> </span><span class="s1">الظروف</span><span class="s2"> </span><span class="s1">التي</span><span class="s2"> </span><span class="s1">تمرون</span><span class="s2"> </span><span class="s1">بها</span><span class="s2"> </span><span class="s1">في</span><span class="s2"> </span><span class="s1">هذه</span><span class="s2"> </span><span class="s1">الأزمة</span><span class="s2"> </span>
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<span class="s1">آمل</span><span class="s2"> </span><span class="s1">سرعة</span><span class="s2"> </span><span class="s1">التجاوب</span><span class="s2"> </span><span class="s1">و</span><span class="s2"> </span><span class="s1">إيصال</span><span class="s2"> </span><span class="s1">اللعبتين</span><span class="s2"> </span><span class="s1">المفقودتين</span><span class="s2"> </span>
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<span class="s1">أو</span><span class="s2"> </span><span class="s1">إعادة</span><span class="s2"> </span><span class="s1">قيمتهما</span><span class="s2"> </span>
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<span class="s1">وإلا</span><span class="s2"> </span><span class="s1">فإني</span><span class="s2"> </span><span class="s1">سأتقدم</span><span class="s2"> </span><span class="s1">بشكوى</span><span class="s2"> </span><span class="s1">لوزارة</span><span class="s2"> </span><span class="s1">التجارة</span><span class="s2"> </span>
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<span class="s1">رقم</span><span class="s2"> </span><span class="s1">الجوال</span><span class="s2"> </span><span class="s3">:</span><span class="s2"> <a dir="ltr" style="color: currentcolor" rel="noreferrer">00966565587917</a></span>
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<span class="s1">نعم</span><span class="s2"> </span><span class="s1">لا</span><span class="s2"> </span><span class="s1">يزال</span><span class="s2"> </span><span class="s1">هناك</span><span class="s2"> </span><span class="s1">نقص</span><span class="s2"> </span><span class="s1">في</span><span class="s2"> </span><span class="s1">توصيل</span><span class="s2"> </span><span class="s1">طلبي</span><span class="s2"> </span>
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<span class="s1">هناك</span><span class="s2"> </span><span class="s1">منتجين</span><span class="s2"> </span><span class="s1">لم</span><span class="s2"> </span><span class="s1">يتم</span><span class="s2"> </span><span class="s1">إيصالهما</span><span class="s2"> </span>
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<span class="s1">وهما</span><span class="s2"> </span><span class="s1">لعبتين</span><span class="s2"> </span><span class="s1">للأطفال</span><span class="s2"> </span><span class="s1">مجموعة</span><span class="s2"> </span><span class="s1">ألعاب</span><span class="s2"> </span><span class="s1">الدمية</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">أربع</span><span class="s2"> </span><span class="s1">قطع</span><span class="s2"> </span><span class="s1">للأطفال</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">جونيورز</span><span class="s2"> </span>
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<span class="s1">الكمية</span><span class="s2"> </span><span class="s1">٢</span><span class="s2"> </span>
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<span class="s1">أنا</span><span class="s2"> </span><span class="s1">لم</span><span class="s2"> </span><span class="s1">أستلم</span><span class="s2"> </span><span class="s1">اللعبتين</span><span class="s2"> </span>
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<span class="s1">اللعبتين</span><span class="s2"> </span><span class="s1">لم</span><span class="s2"> </span><span class="s1">يتم</span><span class="s2"> </span><span class="s1">إيصالهما</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">قبل</span><span class="s2"> </span><span class="s1">شركة</span><span class="s2"> </span><span class="s1">الشحن</span><span class="s2"> </span>
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<span class="s1">أرجو</span><span class="s2"> </span><span class="s1">التواصل</span><span class="s2"> </span><span class="s1">مع</span><span class="s2"> </span><span class="s1">شركة</span><span class="s2"> </span><span class="s1">الشحن</span><span class="s2"> </span><span class="s1">لإيصال</span><span class="s2"> </span><span class="s1">اللعبتين</span><span class="s2"> </span>
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<span class="s1">شاكرة</span><span class="s2"> </span><span class="s1">تعاونكما</span><span class="s2"> </span><span class="s1">و</span><span class="s2"> </span><span class="s1">حل</span><span class="s2"> </span><span class="s1">هذه</span><span class="s2"> </span><span class="s1">المسألة</span><span class="s2"> </span><span class="s1">العالقة</span><span class="s2"> </span>
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<span class="s1">بإيصال</span><span class="s2"> </span><span class="s1">اللعبتين</span><span class="s2"> </span><span class="s1">أو</span><span class="s2"> </span><span class="s1">إعادة</span><span class="s2"> </span><span class="s1">المبلغ</span><span class="s2"> </span><span class="s1">المالي</span><span class="s2"> </span><span class="s1">المدفوع</span><span class="s2"> </span>
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<div style="direction: rtl">قمت بالتواصل مع خدمة العملاء لشركتكم الموقرة ثم تمت إعادة الاتصال بي من قبلكم </div>
<div style="direction: rtl">حيث وجهت لي الموظفة سؤالاً حول ما إذا كنت أريد التوصيل أم الاسترجاع وحيث أن الطلبية استغرقت وقتاً أكثر من المعتاد طلبت إرجاع المبلغ المالي المدفوع مقابلهما وأكدت الموظفة أنه تم تقديم طلب الاسترجاع </div>
<div style="direction: rtl">ومر على مكالمة خدمة العملاء من قبلكم ١٤ يوماً دون إعادة مالي أو إيصال طلبيتي </div>
<div style="direction: rtl">آمل منكم الإسراع في إنهاء هذا الموضوع بإيصال اللعبتين أو إعادة المبلغ المالي المدفوع مقابلهما </div>
<div style="direction: rtl">خلال الازمة طلبت العديد من الطلبات من قبل شركتكم المحترمة ودفعت مقابلها مايزيد عن ٢٠٠٠ ريال سعودي </div>
<div style="direction: rtl">وهناك العديد من الطلبات التي أود القيام بها للفترة القادمة ولكن انتظر إيجاد حل لهذه المشكلة أولاً </div>
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<div dir="rtl">أُرسلت من الـ iPhone</div>
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<blockquote>في ١٠‏/٠٦‏/٢٠٢٠ الساعة ٥:٥٤ م، كتب/كتبت ‏Babyshop ‏&lt;[email-masked]&gt;:<br>
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<div dir="rtl">مرحبا علي،</div>
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<div dir="rtl">شكرا على تواصلك معنا.</div>
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<div dir="rtl">تقبل كامل اعتذارنا على الازعاج الذي تسببنا به وعلى التأخير.</div>
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<div dir="rtl">الرجاء إعلامنا هل تم توصيل المنتج الناقص من الطلب رقم (6484911566) ام لا، لكي يتم خدمتكم على اكمل وجه.</div>
<div dir="rtl">شكرا لتعاونكم ونقدر تفهمكم معنا.</div>
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<div dir="rtl">لا تتردد في التواصل معنا في حال وجود اي إستفسارات اخرى.</div>
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<div dir="rtl">أصدقائك</div>
<div dir="rtl">فريق الدعم</div>
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