Subject: Re: Need to approval for refund in voucher, or in My credit // 9774020501
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>
Date: Sat, 13 Jun 2020 07:13:10 -0700 (MST)

Hi Sachin, 

Problem Statement: Refund Issue, 

Order Date: 24-Mar-2020 

Order ID: 9774020501 
Tracking ID: 45496864066 
Amount to be refunded 266.2 AED 

Issue Description: In the order few items returned due to damage product delivery, and for refund the cash value option selected,However the customer does not have any bank account in UAE right now, so we can not transfer the amount to the customer, The status of the RMA BANK_TRANSFER_IN_PROGRESS now the customer is asking refund in voucher or to his my credit. 

Assistance Required: Need to approval in order to ask the technical team to delete the RMA and refund through voucher or customer's my credit. 

Customer History; the customer is purchasing since 07/04/17, and has 34 successful orders, 

Regards, 
Shakeeb 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 12 June, 2020 15:06:12 
Subject: Need to approval for refund in voucher, or in My credit // 9774020501 

​ Hi Team, 

Problem Statement: Refund Issue, 

Order Date: 24-Mar-2020 

Order ID: 9774020501 
Tracking ID: 45496864066 
Assistance Required: Need to approval for refund in voucher, or in My credit. 

Issue Description: In the order few items returned due to damage product delivery, and for refund the cash value option selected, and it's processed too, but due to not update bank details it's still showing BANK_TRANSFER_IN_PROGRESS now the customer is asking refund in voucher, because he dose not have any bank account in UAE right now, 

Customer History; the customer is purchasing since 07/04/17, and has 34 successful orders, 

Regards, 
Syed Ataullah