Subject: RE: Refund Approval # 6479189052
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 13 Jun 2020 09:27:22 +0000

Pls process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
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[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, June 12, 2020 8:17 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Approval # 6479189052
Importance: High

External email sender, please take precaution.

Hi Sachin,

Problem Statement: Missing items
Order Date : Apr 8, 2020
Order ID: 6479189052
Tracking ID: 290086386632
Assistance Required: Need missing item
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.

The missing item is 156414930 - - MOLTO Kitchen Studio (SAR229.00)

​We have escalated to SMSA and they update us that we have returned the item to WH.

Kindly assist us if we can manually refund for the item.

Regards,
Fauzan

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