Subject: Re: Refund Approval Order Number: 6469650324
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 13 Jun 2020 02:14:37 -0700 (MST)

Hi Sachin, 

Problem statement - Refund approval (C&C order) 

Case id - 587618 
Order Number: 6469650324 
Order Created: 13th March 2020 
AWB - S000662145920 
Total price : SAR285.00 

Issue description : the customer placed the C&C order On 13th of Mar, and the order was on hold for long time due to the lockdown was going on, then it has been marked as shipped with shipa courier partner, However till now the order is not delivered and the customer is chasing us. 
The courier partner is not taking action and not getting back to us when we contact them. 

Assistance required : Please provide us approval so we can refund the customer and close the case as the issue is pending since 3 months. 

Regards, 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Support" <[email-masked]>, "prajkumar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 24 April, 2020 16:32:03 
Subject: Re: Delayed delivery: Case id - 587618 Order Number: 6469650324 

Hi Team, 

With reference to tracking ID: S000662145920 
Order: 6469650324 

The order was shipped from our side on 24/03/2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 23 April, 2020 20:39:45 
Subject: Delayed delivery: Case id - 587618 Order Number: 6469650324 

Hi Team, 

What's causing the issue in the delivery for the below delivery? 

Kindly note that it's 4th reminder fro the same issue and still not delivered to the customer. 

Problem statement - Late delivery 

Case id - 587618 
Order Number: 6469650324 
Order Created: 3/13/2020 
AWB - S000662145920 

Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order. 

Regards, 
Manish