Subject: Re: Missing items 6488292812
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Aessam <[email-masked]>, nali <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shriram Srinivasan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Date: Sat, 13 Jun 2020 00:55:32 -0700 (MST)

Hi Sachin, 

Problem Statement: (Missing items) 

Order Date : 02-May-2020 
Order ID: 6488292812 
Missing Items : 161470669 - 160165038 
Tracking ID: S001157961077 
Total price : SAR838.80 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 3 items but as per the customer he/she has only received 1 item, Under the consignment details we can see that all 3 items has been shipped/Delivered from our side. 

Customer's history : customer is with us since June 2019, and is having 6 completed orders with us. 

Please Advise 

Regards, 
Shakeeb 

From: "Sagaya Suresh Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Aessam" <[email-masked]>, "nali" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "sachin maheshwari" <[email-masked]>, "Shriram Srinivasan" <[email-masked]> 
Sent: Saturday, 6 June, 2020 12:27:30 
Subject: RE: Missing items 6488292812 

[ mailto:[email-masked] | @[email-masked] ] [ mailto:[email-masked] | 
@Numan Ali ] 

Please check and respond this order missing item delivery status. 

Regards 

Sagaya Suresh 

+966 565165997 

Ext : 4650 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, June 05, 2020 1:21 PM 
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Sachin Maheshwari <[email-masked]>; Sree Adhikessavan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: Missing items 6488292812 

External email sender, please take precaution. 

Hi Team, 

Any Update ? 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 29 May, 2020 12:25:37 
Subject: Missing items 6488292812 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 02-May-2020 
Order ID: 6488292812 
Missing Items : 161470669 - 160165038 
Tracking ID: S001157961077 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 3 items but as per the customer he/she has only received 1 item, Under the consignment details we can see that all 3 items has been shipped/Delivered from our side. 

Please confirm have the items mentioned above been shipped with the order or not ? 

Regards, 
Shakeeb 

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