Subject: Re: Arabic Language Test - Sultan Abdullah
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 12 Jun 2020 11:15:20 -0700 (MST)

Hi Harpreet, 

The candidate is native and i evaluate the test 8 out of 10. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Friday, 12 June, 2020 15:06:40 
Subject: Fwd: Arabic Language Test - Sultan Abdullah 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Sultan Abdullah / (305004) 6375377065 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will appologise to him and I will try to make him understand and explain to him the mistake that happens . 

after being sorry to the customer. 
i will give him two options to solve the problem . And ask him u want to cancel his order or will provide him new order with one order free and make him satisfied 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I'm sultan Abdullah I'm from yemen and i still standing in butcher of civil engineering in bagwant university after complet my corss i will start stady m_tech in project management in engineering 
Also my hope to get a good job in my future in my country 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	العميل الجيد يتعامل مع البائع بشكل لائق من حيث التقيم الشامل للمنتج 
أما العميل الممتاز فيقدم اقتراحات لتطوير المنتج وأيضاً لتطورير أداء الشركة ويكون منطقياً فيما 
يقترحه للشركة 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1 - القدره على فهم العميل 
2 - تقديم الحلول المناسبه لكل مشكله 
3 - تقبل العميل حسب طبيعته 
4 - ابتسامتي العريضه 
5 - تقبل الزبون دايما على انه علئ خق 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	بعد أن انتيهيت من إختبارات الفصل الدراسي الثاني ذهبت في زيارة الى حيدر أباد وكانت رحلة ممتعة استمرت قرابة العشرين يوم وذهبت إلى كل المناطق الاثرية وأيضاً زرت كل الحدائق والمنتزهات وكان الجو مناسب جداً لان درجة الحرارة كانت معتدلة وكانت الاجواء في أغلب الأوقات ممطرة واستفدت الكثبر من الخبرات في هذة الرحلة وتعرفت على العديد من الأصدقاء وتمنيت أن تستمر الرحلة اكثر مما كان مقرر لها ولكن شاءت الظروف أن نعود أدراجنا وعدنا كانت تجربة حياتية ممتعة للغاية ولن تمحى من الذاكرة