Subject: RE: Refund approval: Case id - 979595, Order ID: 6482209838
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 12 Jun 2020 13:33:56 +0000

Ok, pls process

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, June 12, 2020 2:32 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval: Case id - 979595, Order ID: 6482209838

External email sender, please take precaution.
Hi Sachin,

Kindly assist us if can manually refund for the undelivered items.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 12 June, 2020 15:42:19
Subject: Refund approval: Case id - 979595, Order ID: 6482209838

Hi Team,

We request you to please approve the refund for the below order as per the courier team the below order has been returned to the warehouse however we are not getting any response from the warehouse.

Kindly note that the customer is very upset now as it's been one month since he has placed his order and neither he has received the below item nor the refund.

Problem Statement: The customer has reported to us that he has not received 2 items

Case id - 979595
Order Date: 4/29/2020
Delivery Date: 5/6/2020
Order ID: 6482209838
Tracking ID: 290086201816

Item name: 162338177 - - Juniors 75-Piece Bricks Playset
Item cost: 67.00

Item name: 158359083 - - Juniors Dessert Trolley Playset
Item cost: SAR 95.00

Assistance Required: Refund approval

Issue Description: Customer placed an order for 3 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped all 3 items.

Regards,
Manish

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