Subject: Refund approval: Case id - 979595, Order ID: 6482209838
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 12 Jun 2020 03:31:51 -0700 (MST)

Hi Sachin, 

Kindly assist us if can manually refund for the undelivered items. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 12 June, 2020 15:42:19 
Subject: Refund approval: Case id - 979595, Order ID: 6482209838 

Hi Team, 

We request you to please approve the refund for the below order as per the courier team the below order has been returned to the warehouse however we are not getting any response from the warehouse. 

Kindly note that the customer is very upset now as it's been one month since he has placed his order and neither he has received the below item nor the refund. 

Problem Statement: The customer has reported to us that he has not received 2 items 

Case id - 979595 
Order Date: 4/29/2020 
Delivery Date: 5/6/2020 
Order ID: 6482209838 
Tracking ID: 290086201816 

Item name: 162338177 - - Juniors 75-Piece Bricks Playset 
Item cost: 67.00 

Item name: 158359083 - - Juniors Dessert Trolley Playset 
Item cost: SAR 95.00 

Assistance Required: Refund approval 

Issue Description: Customer placed an order for 3 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped all 3 items. 

Regards, 
Manish