Subject: Refund aprooval: Case id - 1015168 Order Number: 6479210422
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 12 Jun 2020 02:50:44 -0700 (MST)

Hi Team, 

​We request you to please approve the refund for the below shipment as the customer has not received 3 items. 
​ 
We have checked the POD with the customer twice and he confirmed that it does not belong to him and got very upset. 

Problem statement - Shipment not delivered to the right customer 

Case id - 1015168 
Order Number: 6479210422 
Order Created: 4/8/2020 
AWB - 290086581253 

Assistance required: ​Refund approval 
​ 
Item: 
161871777 - - Thong Style Slippers - SAR 29.0 
161970716 - - Plain Midi A-line Dress with 3/4 Sleeves and Pocket Detail - SAR 60.00 
161193051 - - Juniors Printed 6-Piece Ankle-Length Socks Set - SAR 31.00 

Regards, 
Manish