Subject: RE: Missing items #6482966652
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 11 Jun 2020 15:16:20 +0000

Process manual refund & close this.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, June 11, 2020 6:47 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Missing items #6482966652
Importance: High

External email sender, please take precaution.
Hi Sachin,

Problem Statement: Missing items
Order Date :   Apr 17, 2020
Order ID:  6482966652
Tracking ID:  S000951369866
Assistance Required: Need missing item
Issue Description: Customer placed order for 6 items but as per the customer he/she has only received 4 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.

The missing item
162056816 - - Juniors Circus Baby Walker with Toy Bar (SAR223.00)
159375491 - - Juniors Gloster Activity Center (SAR199.00)

We have escalated to Warehouse but we did not get any response, Kindly check and assist us if we can manually refudn for the missing items

Regards,
Fauzan
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