Subject: Re: Missing items #6486202115
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: suvadeep saha <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, ramesh gottimukkala <[email-masked]>, Arish Laila <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Thu, 11 Jun 2020 08:11:38 -0700 (MST)

Hi Team, 

Is there any update customer is chasing us on daily basis. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "suvadeep saha" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "ramesh gottimukkala" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Sachin Maheshwari" <[email-masked]> 
Sent: Tuesday, 2 June, 2020 20:31:27 
Subject: Missing items #6486202115 

Hi Team, 

Problem Statement: Missing items 
Order Date : Apr 26, 2020 
Order ID: 6486202115 
Tracking ID: FP04280100041 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. 

The missing item is 160277284 - - Ingenuity Monkey Bouncer (quantity 2) (SAR 320) 

Regards, 
Fauzan