Subject: Re: Arabic Language Test - Abdullah Tawfik
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 11 Jun 2020 07:38:50 -0700 (MST)

Hi Harpreet, 

The candidate did not write much, However based on what he has written he is native and i give him 9/10. 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 11 June, 2020 18:55:58 
Subject: Fwd: Arabic Language Test - Abdullah Tawfik 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Abdullah Tawfik / (0091) 9660952148 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I must apologize to the customer for mistake in the order and I'll see the distance between me and the customer's order then specify how much time it takes me to reach to the customer and the request will be delivered to the customer as soon as possible . 
I have to say to the customer when I reached Very sorry for the inconveniences . 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I I'm Abdullah Faroq Tawfik 
I'm 28 years old 
I graduated from dental technician in University of science and technology 
And I'm intern Dental student in Nims university . 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الخدمة الجيده تساهم في ازدياد ربح الشركة وازدياد اعداد العملاء 
الخدمة الرائعة تساهم في زيادة ارباح الشركة لأن العميل سيكون راضي وبالتالي سيعاود استهلاك الخدمة أو المنتج من نفس الشركة وسيقوم بالترويج للشركة بناءأ على خدمة العملاء الرائعة التي تلقاها . 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	
أنا شخص منظم 
، وشخص يمكن الاعتماد عليها 
، ولدي القدرة على العمل تحت الضغط ، 
و لدي القدرة على حل المشكلات 
لدي مهارات التواصل الجيدة ومستمع جيدة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	بلدي الأم هي اليمن 
وأيضاً سافرت الى سلطنة عمان 
وانا حالياً في الهند في مدينة جايبور في راجستان