Subject: RE: missing item/ 6473397267
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 11 Jun 2020 14:32:18 +0000

Pls process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, June 10, 2020 9:26 PM
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: missing item/ 6473397267

External email sender, please take precaution.
Hi Team,

Any update?

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 May, 2020 22:04:26
Subject: Re: missing item/  6473397267

Hi team,

Problem Statement: (Missing items)
Order Date : Mar 27, 2020
Order ID: 6473397267
Tracking ID: S000711581867
Assistance Required: Need missing item

Issue Description: Customer placed order for 2 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 2 items has been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 2 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing item is   161927973 - - Ingenuity SmartClean ChairMate High Chair SAR299.00

Regards,
Shakeeb.

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 19 May, 2020 21:49:57
Subject: Re: missing item/  6473397267

Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 8 May, 2020 21:41:57
Subject: Re: missing item/  6473397267

Hi Team,

With reference to the order number:6473397267, the customer is claiming that he didn't receive the 161927973 - - Ingenuity SmartClean ChairMate High Chair. However, as per the tracking number S000711581867 the item is showing delivered.

So can you please check this concern and let us know what action do we have to take in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 8 May, 2020 18:37:55
Subject: missing item/  6473397267

Hi team,

Problem Statement: (Missing items)
Order Date : Mar 27, 2020
Order ID: 6473397267
Tracking ID: S000711581867
Assistance Required: Need missing item

Issue Description: Customer placed order for 2 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 2 items has been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 2 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing item is   161927973 - - Ingenuity SmartClean ChairMate High Chair SAR299.00

Regards,
Asjad.

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