Subject: Re: Arabic Language Test - Galal ALosta
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 11 Jun 2020 00:05:00 -0700 (MST)

Hi Harpreet, 

The Candidate is Native, However the answers are not clear and accurate. 
According to native level the written Arabic should be much better. 
My evaluation is 6/10 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Thursday, 11 June, 2020 11:50:42 
Subject: Fwd: Arabic Language Test - Galal ALosta 

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Galal ALosta / (96722) 85566 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will apologize to the customer and I will tell him that the delivery have been delivered to another address by mistake and , I will tell him we are sorry for that and we will give you another delivery and deliver it to you now within thirty minutes as a maximum and this error will not be repeated again.i have to do what is the right thing in same this kind of situation . 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	name :galal alost 
From Yemen 
Real date of birth 1992/02/02 
I speak English and Arabic languages and little bet hindi 
I have been working Translator in most hospitals Fortis Hospitle ..max Hospitl..and Others....delhi .. gurgaon...jaipure 
..bangalure ..mumbi ...pune ..india 
*I studied B.TECH OIL AND GAS ENGINEERING 
*Languages Translator .. 
Guide International Patients in India 
oil and gas engineering ...petroleum engineering 
*I was translate to the patients who they are coming to india for treatment 
and guid them to the right hospitals and helping them for let them 
understand how the treatments would be explain to them all postives things 
made them feel confortable explain to them what the doctors said about 
them treatments, helping them to discover places around india markets 
torust places india tradtional 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	لا يوجد اختلاف كبير بينهما 
Great عباره اقوى 
good من 
مثال 
Good 
هذا الشخص جيد او هذا الطعام جيد 
Greatهذا الشخص عظيم او هذا 
ولكن كلاهما تستخدم لوصف شخص او شي معين وكذلك تستخدمان كجواب للسوال عن حالة الشخص مثلا 
I am good كيف حالك الرد يكون 
I am great او 

GREAT 
صفه تستخدم للشي الموصوف او للشخص الموصوف بشكل أقوى وبليغ بحيث انه شخص عظيم او مكان عظيم 
لكن 
GOOD 
توصف الشخص او الشي او المكان عن حالته مثلا 
مكان جيد وانسان جيد بنسبة %70 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Good يعني ان لديك تواصل جيد ومحترم 
Greatتخبرنا خدمة العملاء الرائعة عن الاتصالات ا 
حل المشكلات وإرضاء العملاء 
إن تجربة خدمة العملاء الرائعة هي عندما تقدم شي اضافي" للعميل توفير ما يحتاجه العميل ولكن أيضًا طريقتك للقيام بذلك كما أنه من دواعي سرور العميل أن تكون قد تلقيت المكالمة وحلّت مشكلته وأن تترك انطباعًا جيدًا ليس لك فقط ولكن للشركة التي تمثلها. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	ان كنت سوف اتكلم عن مدينه زرتها فااني سوف اتكلم 
عن مدينه GOA ..INDIA 
مااروعها من مدينه من مدينه من جميع النواحي من حيث جمال الطبيعه الخلابه والشواطئ الجميلة زرتها في عام 2012 انبهرت بجمالها مدينه سياحيه بكل ما تعنيه الكلمه من جمال ساحر 
وفي جوا الليل يكون هدوء عل الشواطى يشعرك بالحيويه في جوا الاكل اللذيذ والعصائر والمشروبات المتنوعه في جوا الاسواق الخياليه والأشياء التي تبلغ لامثيل لها في أي مكان آخر فريده من نوعها كانت اجمل رحله لي لأحد اليوم لم استمتع في مكان آخر 
قوا الجمال الساحر كانت مدة فترتي فيها تسعه اشهر كانت من اجمل ايام حياتي