Subject: Re: Missing items / Refund Approval 9773169092
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 10 Jun 2020 10:28:02 -0700 (MST)

Thank you, will do the needful 

From: "sachin maheshwari" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 10 June, 2020 20:20:45 
Subject: RE: Missing items / Refund Approval 9773169092 

Pls process manual refund. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

[ http://www.babyshopstores.com/ | www.babyshopstores.com ] I [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, June 10, 2020 2:35 PM 
To: Sachin Maheshwari <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Missing items / Refund Approval 9773169092 

External email sender, please take precaution. 

Hi Sachin, 

Problem statement : Refund Approval 
Order : 9773169092 
Order Date : 17-Mar-2020 
Tracking ID : FP0319001004 
Missing items : 161461191 - 157542884 

Items Price : 144 AED 

Issue description : Customer placed order for 11 items but received 9 only, We have escalated the issue to the WH to check if the items have been shipped but we did not get any reply. 
the issue is pending since long time. 

Customer's History : the customer is with us since 2016 and having almost 100 orders with us. and it is the second time hge is reporting about missing items. 

Assistance required : Refund Approval. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 12 May, 2020 13:53:53 
Subject: Fwd: Missing item 

Hi Fauzan, 

Kindly assist with this case. 

With regards to Ticket No 551387, 

Order number: 9773169092 

Kindly advise how many packages/box were handover to LMG under this order, LMG has confirmed receiving only 1 package and customer is reporting not receiving the below items: 
1. 161461191 - - Sunveno Diaper Bag Bundle Offer - AED 103.00 
2. 157542884 - - Bright Start Lights and Colours Driver - Ordered 2 but received only 1. - AED 41.00 

Kindly check and advise on this on priority. Thank you for your help. 

Regards, 
Nikhil 

---------- Forwarded message --------- 
From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Fri, 24 Apr 2020 at 17:41 
Subject: Missing item 
To: < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >, Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >, Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, < [ mailto:[email-masked] | [email-masked] ] >, escalations dxbteam < [ mailto:[email-masked] | [email-masked] ] > 

Hi Team, 

Kindly assist us on below case. 

Regards, 

Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "fauzan musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 22 April, 2020 13:56:41 
Subject: Cases to be escalated 

Hi Seeta, 

With regards to Ticket No 551387, 

Order number: 9773169092 

Kindly advise how many packages/box were handover to LMG under this order, LMG has confirmed receiving only 1 package and customer is reporting not receiving the below items: 
1. 161461191 - - Sunveno Diaper Bag Bundle Offer - AED 103.00 
2. 157542884 - - Bright Start Lights and Colours Driver - Ordered 2 but received only 1. - AED 41.00 

Kindly check and advise on this on priority. Thank you for your help. 

Regards, 
Nikhil 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com