Subject: Re: missing item/ 6473397267
From: Asjad Hussain <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 10 Jun 2020 08:12:17 -0700 (MST)

Hi team, 

Any update? 

Thanks 
Asjad 

From: "Asjad Hussain" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Friday, 5 June, 2020 14:14:47 
Subject: Re: missing item/ 6473397267 

Hi team, 

any update? 

Thanks 
Asjad 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "sachin maheshwari" <[email-masked]> 
Sent: Thursday, 28 May, 2020 22:04:26 
Subject: Re: missing item/ 6473397267 

Hi team, 

Problem Statement: (Missing items) 
Order Date : Mar 27, 2020 
Order ID: 6473397267 
Tracking ID: S000711581867 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 2 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 2 items has been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF 2 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 161927973 - - Ingenuity SmartClean ChairMate High Chair SAR299.00 

Regards, 
Shakeeb. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 19 May, 2020 21:49:57 
Subject: Re: missing item/ 6473397267 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Seeta Seeta" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 8 May, 2020 21:41:57 
Subject: Re: missing item/ 6473397267 

Hi Team, 

With reference to the order number:6473397267, the customer is claiming that he didn't receive the 161927973 - - Ingenuity SmartClean ChairMate High Chair. However, as per the tracking number S000711581867 the item is showing delivered. 

So can you please check this concern and let us know what action do we have to take in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 8 May, 2020 18:37:55 
Subject: missing item/ 6473397267 

Hi team, 

Problem Statement: (Missing items) 
Order Date : Mar 27, 2020 
Order ID: 6473397267 
Tracking ID: S000711581867 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 2 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 2 items has been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF 2 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 161927973 - - Ingenuity SmartClean ChairMate High Chair SAR299.00 

Regards, 
Asjad.