Subject: Re: Missing items / Refund Approval 9773169092
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 10 Jun 2020 03:34:48 -0700 (MST)

Hi Sachin, 

Problem statement : Refund Approval 
Order : 9773169092 
Order Date : 17-Mar-2020 
Tracking ID : FP0319001004 
Missing items : 161461191 - 157542884 
Items Price : 144 AED 

Issue description : Customer placed order for 11 items but received 9 only, We have escalated the issue to the WH to check if the items have been shipped but we did not get any reply. 
the issue is pending since long time. 

Customer's History : the customer is with us since 2016 and having almost 100 orders with us. and it is the second time hge is reporting about missing items. 

Assistance required : Refund Approval. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 12 May, 2020 13:53:53 
Subject: Fwd: Missing item 

Hi Fauzan, 

Kindly assist with this case. 

With regards to Ticket No 551387, 

Order number: 9773169092 

Kindly advise how many packages/box were handover to LMG under this order, LMG has confirmed receiving only 1 package and customer is reporting not receiving the below items: 
1. 161461191 - - Sunveno Diaper Bag Bundle Offer - AED 103.00 
2. 157542884 - - Bright Start Lights and Colours Driver - Ordered 2 but received only 1. - AED 41.00 

Kindly check and advise on this on priority. Thank you for your help. 

Regards, 
Nikhil 

---------- Forwarded message --------- 
From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Fri, 24 Apr 2020 at 17:41 
Subject: Missing item 
To: < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >, Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >, Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, < [ mailto:[email-masked] | [email-masked] ] >, escalations dxbteam < [ mailto:[email-masked] | [email-masked] ] > 

Hi Team, 

Kindly assist us on below case. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "fauzan musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 22 April, 2020 13:56:41 
Subject: Cases to be escalated 

Hi Seeta, 
With regards to Ticket No 551387, 

Order number: 9773169092 

Kindly advise how many packages/box were handover to LMG under this order, LMG has confirmed receiving only 1 package and customer is reporting not receiving the below items: 
1. 161461191 - - Sunveno Diaper Bag Bundle Offer - AED 103.00 
2. 157542884 - - Bright Start Lights and Colours Driver - Ordered 2 but received only 1. - AED 41.00 

Kindly check and advise on this on priority. Thank you for your help. 

Regards, 
Nikhil