Subject: RE: Missing items Order ID: 6484448424
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 9 Jun 2020 15:13:39 +0000

Pls process manual refund & close.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, June 9, 2020 6:45 PM
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items Order ID: 6484448424

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 1 June, 2020 11:36:03
Subject: Missing items Order ID: 6484448424

Hi Team,

Problem Statement: Missing items
Order Date : Apr 20, 2020
Order ID: 6484448424
Tracking ID: S000997685715

Assistance Required: Need missing item

Issue Description: Customer placed order for 6 items but as per the customer she has only received 4 items, Under the consignment details we can see that all 6 items have been delivered from our side.

Kindly confirm if the items below have been shipped form the WH as the customer confirmed that she did not receive them.

The missing item are
​
154008474 Deluxe Ride On Car -(quantity 1)
161673621 Juniors Century Baby Walker -(quantity 1)

Regards,
Ebrahim Hageb

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