Subject: RE: (Refund Approval) 6476244606
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 9 Jun 2020 15:12:16 +0000

Ok, process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, June 9, 2020 6:03 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: (Refund Approval) 6476244606

External email sender, please take precaution.
Hi Sachin,

Problem Statement: Wrong delivery / Refund approval
Order Date : 02 April 2020
Order ID: 6476244606
Tracking ID: 45761543564
Total Price : SAR201.00

Issue Description: Customer has entered wrong contact NO while placing the order, However he came withing 48 Hours after placing the order and provided the correct contact NO, the same has been shared with Aramex 3 times but they did not update the contact NO ,eventually the order got delivered to the wrong person.

Customer's History : it is the customer's first order with us.

Assistance Required: Refund approval

Regards,
Shakeeb
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 1 June, 2020 16:33:34
Subject: Ticket ID 626607 - Customer telling shipment delivered at wrong address & to wrong person.

Dear All,
With regards to ticket ID 626607, Order ID 6476244606, the customer is complaining that the order has been delivered to the wrong person and to the wrong address. POD shared by Aramex is attached.

Kindly assist.

Regards,
Nikhil.

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