Subject: Re: (Refund Approval) 6476244606
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 9 Jun 2020 07:02:33 -0700 (MST)

Hi Sachin, 

Problem Statement: Wrong delivery / Refund approval 
Order Date : 02 April 2020 
Order ID: 6476244606 
Tracking ID: 45761543564 
Total Price : SAR201.00 

Issue Description: Customer has entered wrong contact NO while placing the order, However he came withing 48 Hours after placing the order and provided the correct contact NO, the same has been shared with Aramex 3 times but they did not update the contact NO ,eventually the order got delivered to the wrong person. 

Customer's History : it is the customer's first order with us. 

Assistance Required: Refund approval 

Regards, 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 1 June, 2020 16:33:34 
Subject: Ticket ID 626607 - Customer telling shipment delivered at wrong address & to wrong person. 

Dear All, 
With regards to ticket ID 626607, Order ID 6476244606, the customer is complaining that the order has been delivered to the wrong person and to the wrong address. POD shared by Aramex is attached. 

Kindly assist. 

Regards, 
Nikhil.