Subject: Re: Refund Approval / 6470044339
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], Otto Vangraan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 9 Jun 2020 03:01:54 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval 
Order Date : Mar 15, 2020 
Order ID: 6470044339 
Tracking ID: S000807028314 
Issue description : the customer placed the C&C order on 15th of Mar, and due to the lockdown the order was on hold for long time, then it has been shipped with Shipa partner but the delivery did not succeed, Now the order is marked as Not Delivered but the refund has not been initiated., 

Assistance required : Please provide approval in order to have the customer refunded manually. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 29 May, 2020 15:25:50 
Subject: Late Delivery/ 6470044339 

Hi Team, 

Problem Statement:(Late Delivery) 
Order Date : Mar 15, 2020 
Order ID: 6470044339 
Tracking ID: S000807028314 
Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

Regards, 
Asjad.