Subject: Re: Missing item: Order ID: 6485824368, case id - 1065653
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, [email-masked]
Date: Mon, 8 Jun 2020 08:39:45 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 31 May, 2020 12:02:43 
Subject: Missing item: Order ID: 6485824368, case id - 1065653 

Hi Team, 

Please help us to find the below item as we are neither getting any response from the courier team nor from the warehouse/conloc team. 

Problem Statement: The customer has reported to us that he has not received one item 

Order Date: 4/25/2020 
Delivery Date: 5/5/2020 
Order ID: 6485824368 
Tracking ID: 45944821171 

Item name: 162056760 - - Juniors Devon Travel Cot 
Item cost: SAR 300.00 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 14 items but as per the customer only received 13 items, Under the consignment details we can see that we have shipped all 14 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Manish