Subject: RE: Missing item: Case id - 726987 Order ID: 6474590374
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 8 Jun 2020 14:46:10 +0000

Pls process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, June 8, 2020 6:40 PM
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: Missing item: Case id - 726987 Order ID: 6474590374

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 31 May, 2020 20:53:35
Subject: Missing item: Case id - 726987 Order ID: 6474590374

Hi Team,

Kindly note that we are neither getting any response from the warehouse nor from the SMSA team. Please help us to find the below item or process the refund for the same.
Problem Statement: The customer has reported to us that he has not received the 2 items

Case id - 726987
Order Date: 3/30/2020
Delivery Date: 4/6/2020 and 4/17/2020
Order ID: 6474590374
Tracking ID: 290082531999 and 290082534921

Item name: 159108519 - - Juniors Printed Playgym
Item cost: SAR 159.00

Item name: 160791917 - - Juniors Textured Bib - Set of 3
Item cost: SAR 18.00

Assistance Required: We request you to please let us know how many boxes you have received for the delivery and how many you had delivered to the customer.

Issue Description: Customer placed an order for 9 items but as per the customer only received 7 items, Under the consignment details we can see that we have shipped all 9 items.

Regards,
Manish

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