Subject: Re: Missing item: Case id - 726987 Order ID: 6474590374
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, [email-masked], sachin maheshwari <[email-masked]>
Date: Mon, 8 Jun 2020 07:40:21 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 31 May, 2020 20:53:35 
Subject: Missing item: Case id - 726987 Order ID: 6474590374 

Hi Team, 

Kindly note that we are neither getting any response from the warehouse nor from the SMSA team. Please help us to find the below item or process the refund for the same. 
Problem Statement: The customer has reported to us that he has not received the 2 items 

Case id - 726987 
Order Date: 3/30/2020 
Delivery Date: 4/6/2020 and 4/17/2020 
Order ID: 6474590374 
Tracking ID: 290082531999 and 290082534921 

Item name: 159108519 - - Juniors Printed Playgym 
Item cost: SAR 159.00 

Item name: 160791917 - - Juniors Textured Bib - Set of 3 
Item cost: SAR 18.00 

Assistance Required: We request you to please let us know how many boxes you have received for the delivery and how many you had delivered to the customer. 

Issue Description: Customer placed an order for 9 items but as per the customer only received 7 items, Under the consignment details we can see that we have shipped all 9 items. 

Regards, 
Manish