Subject: RE: Replace & refund / Damaged item 9779793640 & 160588249
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Bsu Wml <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 8 Jun 2020 12:47:28 +0000

Arrange return & process refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, June 8, 2020 4:12 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Bsu Wml <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Replace & refund / Damaged item 9779793640 & 160588249

External email sender, please take precaution.
Hi Sachin,

Please suggest to us on the below concern so that we can update the customer accordingly.

Problem Statement: The customer has reported to us that the item which you delivered me is faulty. It got automatically turned off while blending during the first use and not turning ON again.

Order Date: 4/25/2020
Delivery Date: 4/28/2020
Order ID: 9779793640
Tracking ID: FP0427000175

Item name: 160588249 - - Juniors Food Processor Blender and Steamer
Item cost: AED 379.00
Customer's History : the customer is with us since 10/22/17 and having 8 completed orders. it is his first time for such complaint.

Assistance Required: Please replace the item or refund us the amount.

Regards,
Shakeeb
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