Subject: Replace & refund / Damaged item 9779793640 & 160588249
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 8 Jun 2020 05:11:59 -0700 (MST)

Hi Sachin, 

Please suggest to us on the below concern so that we can update the customer accordingly. 

Problem Statement: The customer has reported to us that the item which you delivered me is faulty. It got automatically turned off while blending during the first use and not turning ON again. 

Order Date: 4/25/2020 
Delivery Date: 4/28/2020 
Order ID: 9779793640 
Tracking ID: FP0427000175 

Item name: 160588249 - - Juniors Food Processor Blender and Steamer 
Item cost: AED 379.00 
Customer's History : the customer is with us since 10/22/17 and having 8 completed orders. it is his first time for such complaint. 

Assistance Required: Please replace the item or refund us the amount. 

Regards, 
Shakeeb