Subject: Fwd: Arabic Language Test - Arif Seraj
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 8 Jun 2020 01:05:29 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Arif Seraj / (+91) 9015526391 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all, I apologise to the customer for the inconvenience caused to him and will try to pacify him in a better way and will tell him that I can understand your problem. I am really sorry for the inconvenience caused to you. your order could not deliver yet due to incorrect address entered by me. So I request you to wait for a while and your item will be delivered as soon as possible. 
Thank you for choosing us. 
Have a nice day ! 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Arif seraj. I belong to Bihar, district of Madhubani. My father is a businessman. I have completed my master degree in Arabic from Jawaharlal Nehru University in 2018. After that I joined Startek company for the gulf process as a senior customer executive. I am handling customers’ queries, problems and sorting out their issues. Now I am looking for a good job that would be better for the growth of my skill and career. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	كما نعتقد بأن الفرق بين الخدمة الجيدة و الخدمة العظيمة هي أن نسعى دائما أن نوفر الزبون أحسن التسهيلة و إذا واجه الزبون أي مشكلة، لا بد لنا من مساعدته بشكل أفضل و القيام بحل مشكلته في أقرب وقت ممكن و تكون قضيته من أولوياتنا لنقوم بحل مشكلته بشكل أحسن. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	كما أعتقد بأنني مرشح مناسب لهذه الوظيفة من خمسة أسباب ما يلي : 
1- أنا شخص جاد يسعى كل ما في وسعه للقيام بإتمام العمل بجدية. 2 - و أنا شخص يفهم مشكلة الآخرين و يسعى لحل مشكلتهم بأحسن طريقة. 3 - و أنا شخص يستطيع أن يعمل في أي نوع من الحالة و يقوم بإنهاء العمل جيدا. 4- و أنا رجل يجتهد دائما أن يقوم بحل المشكلة بأحسن طريقة. 5- و أنا رجل يتحمل الغضب عندما يغضب عليه أحد من الناس و يقوم بحل المشكلة بالصبر و التحمل. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	سافرت إلى مدينة دلهي مع صديق لي في السنة الماضية و هي عاصمة الهند. و تمتلك مدينة دلهي مباني تاريخية شامخة مثل القلعة الحمراء و منارة قطب الدين التي بناها قطب الدين أيبك و المسجد الجامع الذي بناه شاه جهان. و لها مباني أخرى مثل معبد الورد و مقبرة همايون. و زرنا أيضا جامعة دلهي و جامعة جواهر لال نهرو. و لها مكتبة كبيرة مشتملة على كثير من الكتب المشتملة على الفنون المختلفة و أعجبنا جوها العلمي أشد إعجاب. و شاهدنا معظم المباني التاريخية من قريب و تمتعنا برؤيتها و رجعنا من دلهي فرحين مسرورين و كانت الرحلة أجمل رحلة.