Subject: RE: Missing Item - 6487669905
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 8 Jun 2020 04:44:52 +0000

Process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, June 7, 2020 7:07 PM
To: Sachin Maheshwari <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing Item - 6487669905

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 31 May, 2020 15:52:04
Subject: Missing Item - Ticket ID 888273

Hi Seeta,
Kindly escalate this case.

Problem Statement: (Missing items) Incomplete Set

Order Date : 30/04/2020
Order ID: 6487669905
Tracking ID: 648766990522999991
Store ID: Centrepoint21041
Assistance Required: Need missing item

Issue Description: Customer placed order for 161582823 - - Juniors Printed 3-Piece Trolley Backpack Set with Free Tablet, where customer is complaining that the tablet is missing in the set. Customer complained at the store, and they said to contact CS team.

Customer history: It is the customer's first order.

The missing item is 161582823 - - Juniors Printed 3-Piece Trolley Backpack Set with Free Tablet, the cost of the item is SAR 129.00.

Regards,
Nikhil.

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