Subject: Re: Damaged item delivered
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 7 Jun 2020 08:02:20 -0700 (MST)

Hi Sachin, 

PFA , check the below concern and advise. 

Regards 
Shakeeb 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 21 April, 2020 20:29:36 
Subject: Damaged item delivered 

Hi Team, 

Problem Statement: Damaged item delivered 
Order Date: Mar 15, 2020 
Order ID: 6470084515 
Tracking ID: 45756033525 
The name of the item is Juniors Royal Baby II Car Seat and item id is 161123175 and the amount paid by the customer is SAR479.00. 

Assistance Required: Damaged Item Received 

Issue Description: The customer emailed us informing us that he/she received the item on Mar 17, 2020, but the item which they received is damaged, the customer also provided us the picture of the damaged item. 

Now the customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not. 

Regards, 
Abhishek Borgaonkar